If you are not entirely satisfied with your purchase(s), we're here to help.
You have 10 calendar days to return for refund or exchange an item from the date of purchase. To be eligible for a return, your item must be in unused and new condition and your item must be in the original packaging. In the case of aircraft and/or skateboards, the product must not have been flown or ridden. Flight logs and internal data from any returned aircraft will be reviewed to confirm. All items are subject to inspection before the issuance of any refund or exchange. Returns may be subject to a 15% restocking fee. Yuneec Extended Service (YES!) plans are not eligible for returns or refunds.
Once we receive your item, we will notify you that we have received your returned item. We will notify you on the status of your refund after we have inspected the returned item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain number of days, depending on your card issuer's policies.
Once we receive your item, we will notify you that we have received your item returned for exchange. We will notify you on the status of your exchange after we have inspected the returned item(s). If your exchange is approved, we will place an order for the requested items in exchange. You will receive notice once the replacement order is processed for shipment.
The customer is responsible for any and all return shipping charges.
Please contact Yuneec Customer Care at CS@YuneecUSA.com or at (844) 898-6332 M-F 8AM-5PM PST to request a Return Material Authorization.